MARTIN’S had a promotion about 3 weeks ago in their ad stating that if you bought $30 worth of select Proctor & Gamble products you would be able to submit a rebate for a $10 prepaid MasterCard. I went to the store late the Saturday night the promotion was ending and got my $30 worth of products. I had Megan with me (my 2&1/2 year old). She was getting tired, and I was trying to get in and out of the store quickly. I realized when I got home that I didn’t get a rebate form at the bottom of my receipt or stop at the service center to pick up one. I didn’t get back to the store until later the next week and asked around and no one at the service center or even one of the store managers had a clue about how to get the rebate. I had purchased a big box of pampers, four Tide stain release, and a box of tissues. I knew I had purchased the eligible items and if I couldn’t get the $10 rebate I was going to return them to the store. I only got them because the $10 prepaid MasterCard lowered the price enough to make it a decent deal. I got a comment from an anonymous poster saying that she (or he?) was also having trouble getting the rebate form. I went to the MARTIN’S site earlier this week and sent them a note through the contact us link explaining that I had purchased the items but did not receive a rebate form. I simply asked them to send me a copy of the submission form. They called while we were out Saturday morning and left me a message informing me that the promotion was over and they couldn’t send me a form, but would be sending me a $10 MARTIN’S gift card. (When I submitted the question there is a place for your phone number and address.) I was very pleased that they not only got back with me, but that they were quick to remedy the problem.
Don’t forget that you can always contact MARTIN’S directly from their website. I have sent them e-mails through their site regarding accepting internet printable coupons that are for free items and giving discounts to non-profit organizations. They have always gotten back to me within a few days, once through e-mail and twice by actually calling me.
Have you contacted MARTIN’S for an issue and had a positive experience you want to share? Feel free to comment!
3 comments:
Actually, I contacted Martin's over a negative experience about four weeks ago and still have not heard one word back from them. I was very surprised not to hear anything. Disappointing.
I use the online shopping list and was having some technical issues a few months ago. I contacted them and received a prompt reply thanking me for bringing the issue to their attention and included a coupon for $5.00 off my next shopping order. The online problem was also resolved within a few days.
Tammy - Did you receive a confirmation e-mail that they received your comment? I have always received the generic "do not respond to this e-mail and thank you for your comment we are forwarding it on to the responsible party" whenever I have contacted them. If you did, I would contact them again and remind them of the issue and express your disappointment in them not responding to you. Whether customers leave positive or negative feedback a company should address your concern, even if it is the form letter "we are sorry you feel that way" response.
Jessica - that was an added bonus of the problem being corrected plus a $5 OYNO coupon.
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